⭐ Shipping Policy – Joy and Grace by Edwards

Last updated: November 6, 2026

Thank you for shopping with Joy and Grace by Edwards. Because many of our products are fulfilled through third‑party partners (including Printful, Gelato and other print-on-demand partners), shipping times and methods may vary depending on the item ordered. We currently ship only within the United States and do not offer international shipping. Please review the details below before placing your order.

1. Processing Times

Each item is made to order. This means:

• Processing time: 2–7 business days

• Embroidery items: 4–10 business days

• Busy seasons (Nov–Dec): Processing may take longer

You will receive an email notification once your order has been shipped.

2. Shipping Times

Shipping times depend on the fulfillment partner and your location. Typical delivery windows:

• United States: 3–7 business days

These are estimates and not guaranteed. Carrier delays, weather, or high‑volume seasons may affect delivery times.

If your order is delayed: If we can’t ship your order within the processing time shown above, we’ll email you a revised shipping estimate and give you the option to cancel for a full, prompt refund. If you don’t want to wait, just reply to that email or contact us at hello@joyandgracebyedwards.com.

3. Shipping Costs

Standard shipping is a flat $3.99 per order, even when your order includes items from both Printful and Gelato.

Heavy or oversize items—including framed art, canvases, cutting boards, blankets, tumblers, candles and water bottles—add an $11.99 heavy-item shipping fee.

Orders over $75 ship free when they contain no heavy or oversize items. Orders containing heavy or oversize items are not eligible for free shipping.

Some items may ship separately if fulfilled by different partners. Split shipments do not add an extra shipping charge.

4. Multiple Shipments

Because we work with multiple fulfillment centers:

• Your order may arrive in separate packages

• Each package may have its own tracking number

• You will not be charged extra for split shipments

This is normal for dropshipping and print‑on‑demand orders.

5. Tracking Information

Once your order ships, you will receive:

• A shipping confirmation email

• A tracking number (when available)

Tracking may take 24–48 hours to update after the carrier receives the package.

6. Shipping Delays

We are not responsible for delays caused by:

• Carriers

• Weather conditions

• Incorrect shipping addresses provided by the customer

If your package is delayed, we will assist you in contacting the carrier.

7. Wrong or Undeliverable Addresses

If an order is returned due to an incorrect or undeliverable address:

• You may be responsible for reshipment costs

• Refunds are not issued for orders lost due to incorrect addresses

Please double‑check your shipping information at checkout.

8. Lost or Stolen Packages

If tracking shows “Delivered” but you did not receive your package:

• Check with neighbors or your local post office

• Verify the address on your order

• Contact the carrier directly

We will assist you, but we are not responsible for packages marked as delivered.

9. Contact Us

If you have any questions about shipping, please contact us at:

📧 hello@joyandgracebyedwards.com

We’re here to help.