Refund policy

At Joy and Grace by Edwards, we want you to love your purchase. Because many of our products are fulfilled through third‑party partners (including Printful, Gelato and other print-on-demand partners), our return process is a little different from traditional retail. Please review the policy below before requesting a return.


1. Return Eligibility

We accept returns within 30 days of delivery for most items.

To qualify for a return, your item must be:

  • Unused and in its original condition

  • In its original packaging (if applicable)

  • Not a final‑sale or personalized item

Items that cannot be returned:

  • Personalized or custom‑made items

  • Items marked “Final Sale”

  • Digital products


2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or incorrect:

  • We will replace it at no cost to you

  • Return shipping is covered by our fulfillment partner

  • You must contact us within 7 days of delivery with photos of the issue

Once approved, you will receive the correct return instructions and return address for that specific item.


3. Change‑of‑Mind or Size‑Related Returns

If you wish to return an item because of:

  • Wrong size

  • Color preference

  • Change of mind

These returns are accepted, but:

  • Customer is responsible for return shipping costs

  • Refunds are issued once the item is received and inspected

  • Exchanges may require placing a new order

Because our products are fulfilled by multiple suppliers, return addresses vary. We will provide the correct return address after your return request is approved.


4. Return Address

We do not accept returns sent to our business or home address.

All returns must be approved first. Once approved, you will receive:

  • The correct return address

  • Any required RMA or return authorization

  • Instructions specific to your item and fulfillment partner

Unauthorized returns sent to any address will not be accepted.


5. Refunds

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method

  • Processing time is typically 3–7 business days

  • Shipping fees are non‑refundable unless the item was defective or incorrect


6. Cancellations

Orders may be canceled until fulfillment begins. Once an order is in production or has shipped, it cannot be canceled.


7. How to Start a Return

To begin a return, please contact us at:

📧 hello@joyandgracebyedwards.com

Include:

  • Order number

  • Reason for return

  • Photos (if damaged or incorrect)

We will respond with next steps and the correct return instructions.